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Frequently Asked Questions
Currently, only one fedex.com login and its corresponding shipping account number can be used to access FedEx Rewards. This means only a single contact name and email can be registered for the account. Once you receive the redeemed gifts as a FedEx Rewards member, you may distribute them to your colleagues.
Upon successful registration, you will receive a confirmation email from us at the email address that you have registered with FedEx.
Each FedEx Rewards membership can only be linked to one fedex.com login and one shipping account number. Multiple accounts cannot be registered under the same membership.
As a FedEx Rewards member, you'll earn points when you complete an eligible FedEx shipment. Your points accrual will start once you've completed the registration process and received an email confirming your successful enrollment into the FedEx Rewards program. Reward points will not be given prior to your registration date of this program.
Third party and collect shipments that are not paid by your account will not qualify.
Please note that it's your responsibility to ensure the accuracy of the FedEx Rewards points credited to your account. You can review the points you've earned to date as a result of your eligible FedEx shipping transactions by logging in and accessing “My Account” and select “Transaction History”. If you believe there is an error in the points, please contact FedEx Rewards Customer Support.
See Terms & Conditions for more details.
Third party and collect shipments that are not paid by your account will not qualify.
Please note that it's your responsibility to ensure the accuracy of the FedEx Rewards points credited to your account. You can review the points you've earned to date as a result of your eligible FedEx shipping transactions by logging in and accessing “My Account” and select “Transaction History”. If you believe there is an error in the points, please contact FedEx Rewards Customer Support.
See Terms & Conditions for more details.
Enjoy exclusive offers from FedEx Rewards as they become available. Sign up to activate. To view the exclusive offers extended to your business, log in and go to "Offers."
Exclusive offers are only available for a limited time, and are subject to change and promotional terms and conditions.
To review your earned and redeemed FedEx Rewards points, log in and go to "My Account" and select "Transaction History". There you'll be able to find a detailed record of your transactions as a FedEx Rewards member.
Unused points will expire eighteen (18) months after the date you earned them. You can redeem with your points at any time within the 18-month period to prevent expiration.
To redeem your points for a reward, log in and go to the "Rewards Catalog". Here you'll be able to browse a large selection of rewards. If you have enough points for the reward, you will be able to add it to your cart. You can then go to your cart to check out or choose to continue shopping. Currently, online ordering is the only way you can place your order.
When you are ready to check out, go to your cart and review your order. All items redeemed together will be shipped to the same address. You can change the quantity of each reward you want to order and you will need to confirm the shipping address. You will receive an email confirmation for the redemption and another email with details on the delivery of your rewards.
The point value of the rewards redeemed will be automatically deducted from your available FedEx Rewards points.
When you are ready to check out, go to your cart and review your order. All items redeemed together will be shipped to the same address. You can change the quantity of each reward you want to order and you will need to confirm the shipping address. You will receive an email confirmation for the redemption and another email with details on the delivery of your rewards.
The point value of the rewards redeemed will be automatically deducted from your available FedEx Rewards points.
Please allow up to five (5) weeks for delivery of redeemed merchandise and gift cards. In most cases, your rewards will arrive sooner unless the item is on back order.
Some rewards in the FedEx Rewards catalog will only be available in limited quantities. These rewards are provided on a first come, first served basis. Rewards with limited quantities will be clearly marked in the FedEx Rewards catalog.
To review how you've redeemed your FedEx Rewards points, log in and go to "My Account." You will find a detailed record of all points earned and redeemed by your FedEx Rewards account.
No. All orders cannot be cancelled once submitted, and points deducted for redemption will not be refunded.
You are advised to verify your address details before submitting your order. We cannot change the shipping/delivery address after an order is submitted.
No, all points used for redemption must be deducted from a single FedEx Rewards account.
If we are notified of any delays from manufacturers, or if we experience any backorders on products, we will temporarily remove the item from the website. Once the item is in stock and available again, it will reappear on the website. We apologize for any inconvenience or confusion this may cause.
If an item is out of stock, you will see a message on the item detail page along with an estimated restock date, if available. If an item in your cart becomes out of stock, you may leave it in your cart and check back regularly to see if it has been restocked.
An electronic gift card can be redeemed and delivered electronically.
We provide returns for merchandise items only if the item is received damaged or in non working condition and the issue is reported to us within three (3) business days of receiving the item. Other than that, a submitted order cannot be returned or cancelled.
In order to obtain an authorization for return, you must return the original item in unused condition. Once we authorize a return, we will provide additional instructions for replacement and subsequent re-shipping of the item.
Please also note that, for hygiene reasons, we cannot accept returns for any jewelry or apparel items that have been worn. Gift cards are also not accepted for return unless the shipment is not correct as per original order.
In order to obtain an authorization for return, you must return the original item in unused condition. Once we authorize a return, we will provide additional instructions for replacement and subsequent re-shipping of the item.
Please also note that, for hygiene reasons, we cannot accept returns for any jewelry or apparel items that have been worn. Gift cards are also not accepted for return unless the shipment is not correct as per original order.
In an unlikely event that you receive an item in defective/damaged condition, please contact us as soon as possible within three (3) business days of receiving the item to obtain an authorization for return. After we authorize a return, we will provide additional instructions for replacement.
Once redeemed, rewards cannot be exchanged, modified or replaced unless received damaged or in non working condition and reported to us within 3 (three) business days of receiving the item. Also, we cannot send you cash in lieu of rewards item.
Please visit the Order History page to view the specific delivery details regarding your item, there is a link to track your package. If you do not receive your order or only receive it partially, please contact FedEx Rewards Customer Support within three (3) business days after the expected delivery date.
Most of the merchandise items shipped is backed by the manufacturer’s warranty if applicable. Participants are encouraged to review the instructions inside the packaging and contact the manufacturer regarding all warranty related inquiries directly.
Reward points are not transferable or exchangeable and do not have any cash value.
FedEx Corporation understands the importance of protecting the privacy of fedex.com users. The information collected is used to market and improve the services we and our subsidiaries offer, to improve the fedex.com and FedEx Rewards website content, and to contact you with updates and promotions.
Review our privacy policy.
To update your personal information, log in to fedex.com and go to “Account”, and then select “My Profile”. You can access your Login & Contact information here.
Alternatively, you can also access it from FedEx Rewards portal – My Account – My Profile, where you will be redirected to fedex.com to update your personal information. Then under “Contact Information” select “Edit”. Kindly take note that any personal information changes that you have made will be reflected in both FedEx Reward portal and fedex.com information
Alternatively, you can also access it from FedEx Rewards portal – My Account – My Profile, where you will be redirected to fedex.com to update your personal information. Then under “Contact Information” select “Edit”. Kindly take note that any personal information changes that you have made will be reflected in both FedEx Reward portal and fedex.com information
You can use the general search box, located on the upper right side of the homepage. Enter a brand name or keyword then click 'Search.'
You can narrow your results by using the left-hand filter on any results page.
The Customer Service Team is available from 9:00AM – 5:00PM AEST, Monday to Friday. Any requests outside of these hours will be responded to by 12PM AEST on the following business day.
FedEx Rewards members must use the online Rewards Catalog to redeem points. This is to protect your account’s privacy/security. Please do not share your login details with anyone else, including our customer service representative.
Email FedEx Rewards Customer Support for assistance.
Your order(s) will be delivered via FedEx or authorized 3rd party local courier services unless specified.
No, we cannot deliver to P.O., A.P.O., or F.P.O. boxes.
You can only ship to one address registered in the FedEx Rewards.
All gifts should arrive within five (5) weeks after you receive redemption confirmation.
Items ordered at the same time might arrive separately. Items are shipped as soon as they become available from the manufacturer.
Certain items have shipping restrictions that can vary by area. If you enter a restricted area as your shipping address for one of these items in your cart, you will not be able to proceed through check out until you remove that item from your cart or modify your shipping address. On the item detail page, be sure to read all shipping restrictions carefully before adding the item to your cart.
Your items may be shipped separately. The delivery timing is based on the delivery option selected during the checkout process. Once item is shipped, you will receive a shipment confirmation email. You can also track the status of your package(s) by a link on the Order History page.
No. We currently do not offer gift-wrapping.
Please visit the Order History page to view the specific delivery details regarding your item, there is a link to track your package. If you have any questions about your order, please email FedEx Rewards Customer Support.
I am currently using fedex.com login to access FedEx Rewards: From the FedEx Rewards program website click "LOGIN". Next, click "Forgot/Reset your password or user ID?" under the User ID and Password boxes. You will be directed to fedex.com. Kindly take note that the password change will be reflected for both FedEx Rewards login and fedex.com login.
If you have any questions, or if you're experiencing any technical difficulties, please reach out to FedEx Rewards using our contact form or by speaking to our customer service representatives.
It is recommended that you switch to one of the following supported browsers to experience the complete features and web functionality of FedEx Rewards.
Google Chrome 21+
Mozilla Firefox 16+
Safari 5.0+
Microsoft Edge 41 and above
Apple iOS 6.0 and above
Android 4.0 and above
Google Chrome 21+
Mozilla Firefox 16+
Safari 5.0+
Microsoft Edge 41 and above
Apple iOS 6.0 and above
Android 4.0 and above
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