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FedEx Rewards is open only to companies with legal residence in one of the following countries: Belgium, Czech Republic, France, Germany, Greece, Ireland, Italy, Luxemburg, Netherlands, Poland, Portugal, Spain, Sweden, and the United Kingdom

Participation in FedEx Rewards is by invitation only. Your friends can only register for the programme if their FedEx account number has been invited to participate. Please refer to our Terms & Conditions for more information.

It is recommended to have only one representative in your company for the FedEx Rewards programme. This means that only one name can be registered per account. You can distribute the rewards earned from the FedEx Rewards programme internally.

Each membership in the FedEx Rewards programme can only be linked to one account number to collect points.

Immediately after you complete the registration process, you will be successfully logged into the FedEx Rewards website. Within 48 hours after you complete registration, you will receive a welcome email to the FedEx Rewards programme at the email address we have on file.

Now that you can sign into the rewards website with your FedEx.com username and password, you also have a profile to manage. To update your profile, please visit the Edit profile section of the rewards website. Click on Edit and you will be directed to FedEx.com to update your profile information.

Your membership has been suspended due to the cash status of the account. For more details, contact FedEx Customer Support.

To view your point history, please visit the "Transaction history" section of the rewards website. There you will find a detailed history of points earned and redeemed.

To view details about your qualified transactions and point balance, please visit the "Transaction history" section of the rewards website. To view details about your reward redemptions, please visit the "Manage orders" section of the rewards website.

As a participant in the FedEx Rewards programme, you earn points each time you complete an eligible shipment. Your points will start accruing once you have completed the registration process. Only shipments sent by the participant may be considered eligible. For every 1 euro you spend on shipping costs (excluding fuel surcharges), you will receive 1 point. Terms and conditions apply; other surcharges or costs may be excluded. Points will not be awarded for transactions made prior to complete registration in the Programme. Shipments billed to a third party or paid by any entity other than the shipping account number on the rewards profile are not eligible to earn points. Please note that it is your responsibility to verify the accuracy of the points credited to your account. You can verify the points earned with eligible shipments to date by viewing the Transaction history section of the rewards website. If you believe there is an error, please contact FedEx Rewards Customer Support.

Take advantage of FedEx Rewards exclusive offers when they are available. Make sure to activate your offer so that you can earn towards your goal. To see the offers available to you, please view the "Offers" section of the rewards website. Exclusive offers are available for a limited time only and are subject to change and additional terms and conditions.

Points will expire 24 months after they were earned. They will expire the 1st day of every month based on the date of the transaction.

You can only save points for eligible shipments. In addition, there is a cap on the total number of points any member can save in a year (January 1–December 31). You can save up to 138,888 points per year, which equals $750 in value (subject to change). If you have reached the maximum number of points for the year, you will receive an email notification informing you that you are no longer earning points for your shipments. If you believe you are not receiving points in error, please contact FedEx Rewards Customer Service.

Your membership has been suspended due to the cash status of the account. For more details, contact FedEx Customer Support.

Points will be deducted immediately from your account once you have clicked "Submit" on the payment detail page. Please wait up to 24 hours until the transaction is reflected in your account.

No. The points have to be earned by the same member account that is redeeming the points.

To redeem your points, view the "Rewards catalogue" section of the rewards website. Browse the items in the catalogue and select an item to claim. If you have enough points for an item, then you can add the item to your shopping cart. Proceed to complete your transaction or continue viewing catalogue items. Once you place your order, you will receive a confirmation via email. Items will be mailed to the address listed on the primary profile. If the address needs to be updated, please log into fedex.com and update your profile. Then log into the rewards website and complete your transaction. Once you complete your transaction, the point value will be automatically deducted from your points total.

Please view the "Transaction history" section of the rewards website to see the point deductions.

Neither rewards nor points are transferable, and neither can be exchanged for cash.

Points may be used to redeem available Rewards. The value of points is set in dollars and converted to local currency using an annual exchange rate. Every year on June 1st, we will review the value of your points balance in line with this exchange rate. The value of your points, and the associated cost of rewards may vary accordingly though may not be updated every year.

For some selected gift voucher brands, a limit on redemption of 13,888 points per year is in place. If you try to redeem more than 13,888 points against such a brand, an error will appear. This redemption limit is reset every year on January 1st.

Use the search window on the rewards catalogue page. The search box is located near the statement "Do you know what you are looking for?". Enter your search words into the box then click the magnifying glass icon to search.

No. The catalogue is regularly updated, and the items are based on current inventory. If the item is not in the catalogue, then it is no longer in stock. We apologise if this causes any inconvenience.

No, members must place their order via the rewards website.

Some rewards have limited availability. Reward orders are fulfilled in the order in which they are redeemed.

Use the filters on the left side of the reward catalogue page to optimise your search.

The FedEx Rewards Customer Support team is available and will respond to inquiries via email in the order in which they are received, Monday to Friday. Any request received outside of this timeframe will be answered the next business day.

If you have any questions, or if you're experiencing any technical difficulties, please contact FedEx Rewards Customer Support.

FedEx Rewards membership is currently available to eligible SME customers only. If your company is eligible, you will receive an invitation to join by email. A full list of the eligibility criteria can be found in the FedEx Rewards Terms & Conditions.

Your eligibility to join FedEx Rewards may be temporarily suspended if there is an issue with your FedEx account, such as an overdue payment. Please contact FedEx customer support for assistance with this at https://www.fedex.com/en-ie/customer-support.html. Your eligibility will be restored automatically once the issue has been resolved. For further details, please see the FedEx Rewards Terms & Conditions.

Your membership in FedEx Rewards may be temporarily suspended if there is an issue with your FedEx account, such as an overdue payment. Please contact FedEx customer support for this at https://www.fedex.com/en-ie/customer-support.html. Your membership will be restored automatically once the issue has been resolved. Don’t worry, this will not affect your points balance.