FedEx Rewards Terms and Conditions

The My FedEx Rewards Program ("Program") is owned and operated by FedEx Corporate Services, Inc. ("Sponsor") or its third-party providers. The Program is provided subject to compliance with the terms and conditions of the My FedEx Rewards Terms and Conditions ("Terms and Conditions").

Please read the Terms and Conditions carefully before accessing or using the Program. By accessing or using the Program, you agree to be bound by the Terms and Conditions set forth below, as if you had actually signed them. If you do not agree to the terms and conditions set forth below, you may not use the Program.

You acknowledge and agree that the Terms and Conditions constitute a legally binding contract between you and Sponsor. Sponsor may modify the Terms and Conditions as described below. You agree to review the Terms and Conditions often to familiarize yourself with such modifications. The most current version of the Terms and Conditions is available at www.fedex.com/myfedexrewards and will supersede all previous versions. By completing the registration process, you become an authorized user of the Program (a "Member"). As applicable, "you" includes your guests and invitees.

Membership. The Program is open only to legal residents of the fifty (50) United States, eighteen (18) years of age or older. Employees of Sponsor and its third-party providers, their respective parent companies, affiliates, subsidiaries and agents, as well as their immediate families (parents, siblings, children and spouse) and household Members of each such employee are not eligible to join the program and/or redeem rewards in the program. Void where prohibited by law. Membership is limited to FedEx customers with accounts in good standing and in eligible zip codes. Certain large accounts may not be eligible for membership at the sole discretion of FedEx. Non-U.S customers, Government accounts, Non- Revenue accounts are not eligible for the program. Membership in the Program and related Membership benefits are not transferable, and may not be combined or merged among other Member accounts, their estates, successors or assigns.
Program Term. The Program may be terminated by Sponsor at any time for any reason, even though termination may affect a Member's ability to accrue rewards. In such event, Sponsor shall post notice of Program termination on the Program website ("Website"), or through other means as determined by Sponsor in Sponsor's sole discretion, 60 days prior to termination of the Program.
Enrollment. Program enrollment is at fedex.com/myfedexrewards. To create a My FedEx Rewards membership ("Membership"), Member must have a valid, unique email address and a valid FedEx® shipping account number. Member may also provide FedEx Office® account number and FedEx Freight account number in addition to their shipping account number. Member may open a FedEx shipping account at fedex.com which they can then enroll at fedex.com/myfedexrewards. Limit one Rewards Membership per Member shipping account. Rewards will be tracked in Membership account by Sponsor. Multiple persons are not permitted to share the same email address or Rewards Membership. Any attempt to obtain more Memberships by using multiple/different email addresses, shipping accounts, FedEx Office accounts, Freight Accounts, identities, registrations and logins, or any other methods may result in disqualification from the Program. In the event of a dispute as to any Membership, the individual listed as the primary account contact for the FedEx shipping account will be deemed to be the Member. The FedEx account holder is responsible for ensuring that the Member is authorized to join and participate in the Program, for reviewing transactions and statements for accuracy and for promptly notifying Sponsor of suspected unauthorized activity.

Customers that provide a FedEx shipping account and a different FedEx Freight account will only receive FedEx Freight offers against their FedEx Freight account. Any FedEx Freight shipments not shipped on the provided Freight account, will not be counted toward the member's FedEx Freight offer. If a customer does not provide a FedEx Freight account, the members FedEx Freight goals will be provided on the registered FedEx shipping account. FedEx Freight 8 digit accounts are not eligible and require the customer to open a 9 digit FedEx shipping account or ship FedEx Freight on an existing 9 digit FedEx account.

Any FXO transaction manually entered will only be eligible if there is a current FedEx Office offer.

Participant's email address must be provided during the application process. Participant's participation in the Program constitutes Participant's permission for FedEx to use such email address to communicate with Participant. For more information see fedex.com Terms of Use and Privacy Policy.
Summary of Benefits.
1. Discounts. Members with confirmed business accounts with FedEx are eligible to receive discounts for FedEx Office. Non-Business "Individual" accounts are not eligible for FedEx Office accounts or discounts.
2. Exclusive Offers ("Offers"). Members are presented with exclusive offers which they must activate by the 15th of the month. Offers are provided for registered account (s) on eligible services. Member can earn offers on eligible FedEx shipping and FedEx Office services using Member's FedEx account number.
3. Rewards. Members choose Reward items from a selection of merchandise and gift cards presented at FedEx discretion.
4. Refund/Credit Benefit. We offer members the option to request a refund or a credit of your transportation charges (“Refund/Credit Benefit”). We can suspend, modify or revoke this benefit at our sole discretion without prior notice to you. At our option, we will, upon request, either refund or credit your transportation charges in the event of a service failure. For FedEx Home Delivery services, this may also include a refund or credit of applicable residential surcharges and convenient delivery option charges.
  1. Service Failure. The definition of “service failure” depends on the shipping service selected:
    1. FedEx Express: A service failure means delivery of your package 60 seconds or more after the published delivery commitment time for the selected service and destination, except as otherwise described in these terms and conditions.
      
      Please note that for FedEx Express international services, an exact delivery commitment time can be obtained only by telephoning International Customer Service and supplying us with all of the following:
      1. Commodity being shipped
      2. Date of the shipment
      3. Exact destination
      4. Weight of the shipment
      5. Value of the shipment
      Any transit time published in the FedEx Service Guide or elsewhere for a FedEx Express international shipment, or quoted by Customer Service without the above five required facts, is only an estimate and is not a stated delivery commitment time. You agree that our records regarding quoted delivery times will constitute conclusive proof of any such quotes.
      
      Further, for FedEx International Next Flight service, the quoted delivery time may be changed for many reasons, including, but not limited to, the following: flight delays or cancellations due to air traffic control, weather or mechanical problems. If the delivery commitment is changed, the Refund/Credit Benefit will only be applicable to the latest quoted delivery time.
    2. FedEx Ground: A service failure means that FedEx does not deliver the shipper's standard ground and multiweight ground package[s] by the end of the scheduled delivery day as published on fedex.com
    3. FedEx Home Delivery: A service failure means FedEx does not deliver the shipper's residential package[s] by the end of the scheduled delivery day as published on fedex.com. Additionally, if FedEx does not provide the FedEx Home Delivery convenient delivery option requested for the shipper's package[s], FedEx will, upon request, also either refund or credit convenient delivery option charges as follows:
      1. For FedEx Date Certain Home Delivery charges, if the shipment is not delivered on the valid date requested. To be considered valid, the requested date must be no earlier than the scheduled delivery as published on fedex.com and cannot be a FedEx holiday. If the delivery date requested is invalid, the convenient delivery option charge will not be credited or refunded.
      2. For FedEx Evening Home Delivery charges, if the shipment is not delivered between 5 and 8 p.m. on or before the scheduled delivery date as published on fedex.com.
      3. For FedEx Appointment Home Delivery charges, if the shipment is not delivered within one hour before or after the time, and on the date, requested by the recipient and agreed to by FedEx.
  2. Exclusive Remedy. In all cases, this Refund/Credit Benefit is your exclusive remedy in the event of a service failure for the recovery of all or any portion of the FedEx charges for a shipment. If and to the extent that the benefit is suspended, there is no remedy or recovery of charges for a service failure. There are no delivery commitments for shipments on which the Refund/Credit Benefit is suspended. This benefit is offered in lieu of, and cannot be combined with, the FedEx Money-Back Guarantee set forth in the applicable FedEx Service Guide. This benefit is also not available to FedEx customers who have waived the FedEx Money-Back Guarantee.
  3. No My FedEx Rewards Penalty. Neither your requesting a refund or credit nor FedEx issuing a credit or refund for a shipment will adversely affect any program rewards you may accrue due to that shipment.
  4. Limitations. The Refund/Credit Benefit is subject to important limitations.
    1. The Refund/Credit Benefit does not apply to contract-only services.
    2. Credits for transportation charges will be applied to the payer's account only, and refunds will be made payable to the payer only.
    3. At the sole discretion of FedEx, this benefit may not be honored when the request is made by, or the information utilized to determine the status of the package is determined by, a third party other than the payer of the charges.
    4. Any credit or refund will be applied only against charges for the shipment giving rise to the credit.
    5. Only one refund or credit is permitted per package. In the case of multiple-piece shipments, the benefit applies to each package in the shipment. If a service failure occurs for any package within the shipment, a refund or credit will be given only for the portion of the transportation charges applicable to that package. For FedEx International Priority DirectDistribution and FedEx International Priority DirectDistribution Freight, the refund or credit is prorated based on the number and weight of packages within the shipment where delivery is not completed by the service commitment.
    6. The Refund/Credit Benefit generally applies only to the portion of the transportation provided directly by FedEx. If FedEx Ground utilizes the U.S. Postal Service or an interline cartage agent for delivery to remote rural areas, the Refund/Credit Benefit only applies to the portion of transportation provided directly by FedEx Ground.
    7. Shipments scheduled for delivery on a FedEx Express or FedEx Ground holiday will generally be delivered the next business day. Observance of local holidays (e.g., Mardi Gras, St. Patrick's Day), holidays in international locations, and holiday-related business closures (e.g., a recipient business closed the day after Thanksgiving) may cause delivery delays and affect transit times. In such circumstances, the delivery commitment for application of the Refund/Credit Benefit will be extended for a period equal to the length of the holiday and related recipient closures.
    8. If the shipper or recipient informed FedEx that the recipient location is closed on a certain day or at a certain time, or unavailable to accept delivery, the delivery commitment for application of the Refund/Credit Benefit will be the next business day at the delivery commitment time, if applicable, for the service originally selected.
    9. If a delivery later than the original delivery commitment day or time is requested by the shipper or recipient before the first delivery attempt is made, the delivery commitment time for application of the Refund/Credit Benefit will be adjusted to account for the requested delivery date and/or time. At the sole discretion of FedEx, the benefit may not apply to certain international shipments for which the recipient has requested to modify or customize delivery.
    10. For international shipments, your choice of broker may impact the benefit as follows:
      1. With respect to FedEx Express international services, if the sender or recipient specifies a customs broker other than FedEx or the broker selected by FedEx (where this service is available), notification may be given to the broker by 12 p.m. on the first business day the shipment is available for customs clearance in the destination country, and such notification constitutes timely delivery.
      2. For FedEx Ground shipments, the Refund/Credit Benefit applies to deliveries within the U.S. For FedEx Ground shipments destined to Canada, the benefit only applies to transportation charges related to brokerage-inclusive service.
    11. If a FedEx Ground package is placed in a FedEx Drop Box, the delivery commitment for application of the Refund/Credit Benefit will be extended by 1 business day.
    12. This benefit applies only to transportation charges and applicable convenient delivery option charges paid by U.S.-based payers and does not apply to duties, taxes or other charges, including Clearance Services fees. This benefit does not apply to requests for invoice adjustment based on overcharges (see the Billing section of the applicable FedEx Service Guide) or shipments to P.O. box addresses acceptable for delivery (see the Post Office Box Addresses section of the applicable FedEx Service Guide).
    13. To be eligible for a refund or credit of applicable convenient delivery option charges for FedEx Home Delivery services, the shipper must have fulfilled the following conditions:
      1. Prepare and attach to each package a 128 bar-code label showing the delivery option requested. The shipper must also provide FedEx Ground with the required electronic information for the service level selected.
      2. Convenient delivery options are offered at the shipment level. To qualify as a shipment, one or more packages must have the following:
        
        The same shipper number
        
        The same origin location
        
        The same ship date
        
        The same recipient address
        
        The same convenient delivery option selected
  5. Exceptions. FedEx will not be obligated to refund or credit your transportation charges, residential surcharge or convenient delivery option charge if:
    1. We provide you with proof of timely delivery, consisting of the date and time of delivery and, if applicable, the name of the person who signed for the shipment, picture proof-of-delivery where available, or service-exception information reflecting that the failure to deliver timely resulted from circumstances described under the Liabilities Not Assumed section of the applicable FedEx Service Guide.
    2. The service failure resulted, in whole or in part, from any of the circumstances described under the Liabilities Not Assumed section of the applicable FedEx Service Guide.
    3. The payer's FedEx account number was not in good credit standing, or payment instructions were invalid, and delivery was delayed until payment arrangements were secured.
    4. FedEx redirected or received a request to redirect the shipment from a delivery address to a Hold at Location address.
    5. The shipment was undeliverable or returned.
    6. The shipment contained dangerous goods, dry ice, or hazardous materials.
    7. The shipment was delayed due to an incorrect address, ZIP code or postal code, or the unavailability or refusal of an appropriate or eligible person to accept delivery or sign for the package.
    8. The shipment was delayed due to security or other regulatory delays, including permanent, regular, or daily security procedures at the recipient location, as well as any delays resulting from compliance with advance notice or prior notice requirements.
    9. The delay in delivery was caused by adherence to FedEx policies regarding the payment of duties and taxes prior to customs clearance or at delivery.
    10. Incorrect FedEx tracking numbers were applied to the subject package or shipment by customers using FedEx electronic shipping devices.
    11. Complete recipient information was not provided at the time of tender to FedEx. Complete recipient information must be provided on either the air waybill or through any FedEx electronic shipping device.
    12. You did not book an international freight shipment as required.
    13. Additional limitations for FedEx Ground shipments include:
      1. The shipper did not properly label the package in accordance with the FedEx Service Guide, including, without limitation, affixing the correct business name and contact name (for FedEx Ground packages) or recipient name (for FedEx Home Delivery packages) and deliverable address (number, street, city, state, and a five-digit ZIP code) and correctly placing the customer-specific FedEx Ground or FedEx Home Delivery bar-code label on the package. For FedEx Home Delivery packages, the shipper must print the letter "H" (Home) on the address label in accordance with the FedEx Home Delivery label specifications.
      2. The shipper did not timely and accurately transmit all electronic package-level data required, including, but not limited to, any electronic package-level data necessary for package sorting by FedEx Ground, to the extent required by the Shipper's Agreement with FedEx Ground. For FedEx Appointment Home Delivery shipments, a valid telephone number for the recipient must be included in the data-entry information when the shipment is processed.
      3. The package was not picked up by a FedEx Ground driver at the shipper's location or an alternate address location, at a FedEx Office Print and Ship Center, at a FedEx Ship Center, at a FedEx Authorized ShipCenter or at a FedEx Drop Box prior to that location's regular scheduled pickup time. If a package is accepted by FedEx Ground after a location's regular scheduled pickup time, an additional transit day may be added to the scheduled delivery date.
      4. The shipment contained special instructions, including, but not limited to, FedEx Ground Call Tag service and FedEx Delivery Signature Options.
      5. There was an unexpected large release of packages from your shipping location.
      6. The package met the definitions for additional handling, address correction, oversize or unauthorized. See the Fees and Other Shipping Information section of the FedEx Service Guide for additional details.
  6. Refund or Credit Requests. To qualify for a refund or credit due to a service failure, you must notify us of the service failure and request a refund or credit of your transportation charges in compliance with the conditions listed below. If you do not comply with these conditions, you are not entitled to receive a refund or credit and cannot recover compensation for a service failure in any lawsuit.
    1. You may request a refund or credit of transportation charges due to a service failure in the following ways:
      1. Use our internet application FedEx Billing Online at fedex.com if you are a registered user; or
      2. Submit your request through the invoice adjustment feature at fedex.com; or
      3. Submit the request via our telephone invoice adjustment system at 1.800.463.3339 (say "billing").
      4. For FedEx SameDay or FedEx SameDay Freight requests, submit your request via our telephone billing option at 1.800.399.5999.
        
        Note: Requests for a refund of FedEx Delivery Manager delivery-option fees must be made by the recipient online at fedex.com/billingadjustment. See FedEx Delivery Manager Terms in the fedex.com Terms of Use.
    2. Your notification of a service failure must include your FedEx account number, if any; the FedEx tracking number; and the date of the shipment.
    3. All requests for refund or credit of transportation charges must be received via one of the approved channels within 15 calendar days of the invoice date or within 15 calendar days from the ship date if you are paying by credit card or in advance by cash, check or money order.
    4. A partial payment against an invoice is not considered a request for invoice adjustment or notice of a refund request. A notification of the reason for an unpaid charge with your payment is not considered a request for an invoice adjustment or notice of a refund request if the reason relates to a service failure.
Redeeming for Completed Offer.
1. Once a Member has activated an eligible offer, Member's activity within that offer will be tracked by FedEx and qualifying activity applied toward that offer.
2. When Member has completed the activity, they will be eligible to redeem for their reward.
3. Member will have stated timeframe in which to redeem the reward.
4. A valid U.S. shipping address (P.O. Boxes not permitted) and phone number is required for reward redemption. Allow up to 6 weeks for delivery of items redeemed.
5. All valid redemptions for Rewards are final. Any issues related to the Reward item, including but not limited to the use or misuse thereof and requests for refunds or exchanges, are governed by the applicable vendor terms and conditions and are not the responsibility of Sponsor.
6. Completed Offers have no cash value and may only be used to redeem Rewards offered in the Program.
7. All Reward items must be redeemed within 11 weeks of the offer date or they will be forfeited without compensation to the Member.
8. Program Sponsor will only maintain the last 48 months of membership redemption history.
Expiration of Rewards.
1. Any non-redeemed Rewards shall be forfeited without compensation upon Member's removal from the Program by Sponsor for any reason, or upon Sponsor's termination of the Program.
Membership Termination. Members who do not activate offers during any period of 18 consecutive months may be removed from the Program by Sponsor.
SMS Terms and Conditions. FedEx provides standard-rate Short Messaging Service (SMS) programs which provide various types of information to our customers. Subscribers must provide express consent to receive recurring messages from FedEx via one of our short codes. You agree that:
- consent is not a condition of service from FedEx, and
- the following terms and conditions apply.
1. These terms and conditions apply to all of FedEx's short codes, even if they are not listed above.
2. Message and data rates may apply. If you have any questions about your text plan or data plan, contact your wireless provider.
3. Frequency of messages will be 0-4 messages per month.
4. Text "HELP" for help. You can text "STOP" to cancel or opt-out of the relevant service. Text "YES" to opt-in for SMS notifications relating to a particular shipment or service.
5. If you receive a misdirected or erroneous message, you agree to text "STOP" in order to stop the relevant message stream. FedEx is not liable or responsible for any damages resulting from SMS notifications sent or calls placed after a misdirected or erroneous message or call to which you fail to text "STOP" or otherwise notify us in writing to cease.
6. The services are available on many carriers including AT&T, Aio Wireless/Cricket, T-Mobile/Sprint/Metro PCS, U.S. Cellular and Verizon Wireless. The services may not be compatible with all cell phone models or carriers.
7. FedEx is not liable for delayed or undelivered messages.
8. FedEx is not liable for any messaging fees, data charges or other charges charged by your mobile carrier for your use of the services or for any other loss or damage which may be caused by your use of the services.
9. FedEx is not liable for any service delay or failure or for any message receipt or delivery delays or failures. The services are provided on an "as is" basis, without any representations or warranties, expressed or implied.
10. Any right you might have to damages, refunds, credits, recovery of reliance interests, disgorgement, restitution, injunctive relief, declaratory relief or any other legal or equitable relief whatsoever against FedEx under any cause of action arising from or relating to the services shall be extinguished unless you file an action within one year from the date of the relevant services.
11. You agree that you will not sue FedEx as a class plaintiff or class representative, join as a class member, or participate as an adverse party in any way in a class-action lawsuit against FedEx. Nothing in this paragraph, however, limits your rights to bring a lawsuit as an individual plaintiff.
12. You agree that you will not sue FedEx as a class plaintiff or class representative, join as a class member, or participate as an adverse party in any way in a class-action lawsuit against FedEx. Nothing in this paragraph, however, limits your rights to bring a lawsuit as an individual plaintiff.
13. FedEx, including, without limitation, its agents, contractors, employees and affiliates, is not responsible for and will not be liable for any special, incidental, punitive or consequential damages, including, without limitation, attorneys' fees and loss of profits or income, whether or not FedEx had knowledge that such damages might be incurred, relating to its short codes or any of its texting services.
14. FedEx can amend these SMS Texting Terms and Conditions at any time, in its sole discretion and without notice. Any changes will be effective once posted.
15. For all questions about My FedEx Rewards, please visit fedex.com/rewardshelp or call 1-866-427-5295 for help.
16. If you have any questions regarding privacy, please go to the FedEx Trust Center at https://www.fedex.com/en-us/trust-center.html.
General Terms and Conditions. By participating in the Program, Member acknowledges and consents to FedEx processing personal data for business analytics, satisfaction surveys or market research and direct marketing purposes in general, including sending information on FedEx' products and services, initiatives or events by mail, e-mail, phone, fax, SMS, MMS or other electronic means, provided, to the extent such activities entail the processing of personal data, that the data subject has not objected to such use or, where required by applicable law, has given his/her prior consent thereto. Our policy is to not give, sell or otherwise distribute the information collected through this site to third parties outside of FedEx (unless required by law) to allow such third parties to conduct their own marketing; provided, however, in some cases we may use suppliers to assist us in collecting, using or otherwise processing this information for our benefit.

By participating in the Program, Member acknowledges that technical processing and transmission of the Website may involve transmissions over various networks and changes to conform and adapt to technical requirements of connecting networks or devices. Sponsor is not responsible for incorrect or inaccurate transcription of information, for problems related to any of the equipment or programming associated with the Program or utilized by Member, for any human error, for any interruption, deletion, omission, defect, or line failure of any telephone network or electronic transmission, for problems relating to computer equipment, software, inability to access the Website or online service, or for any other technical or non-technical error or malfunction. UNDER NO CIRCUMSTANCES, INCLUDING, BUT NOT LIMITED TO, NEGLIGENCE, SHALL SPONSOR, ITS OFFICERS, DIRECTORS, EMPLOYEES, SHAREHOLDERS, PROMOTION AGENCIES, AGENTS, SUCCESSORS, ASSIGNS, AND SERVICE PROVIDERS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF THE PROGRAM OR MERCHANDISE OFFERED THROUGH THE PROGRAM, EVEN IF ANY OR ALL OF THE FOREGOING OR ANY OF THEIR AUTHORIZED REPRESENTATIVES HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. BY PARTICIPATING IN THE PROGRAM, MEMBER WAIVES ANY AND ALL RIGHTS TO BRING ANY CLAIM OR ACTION RELATED TO SUCH MATTERS IN ANY FORUM BEYOND ONE (1) YEAR AFTER THE FIRST OCCURRENCE OF THE KIND OF ACT, EVENT, CONDITION OR OMISSION UPON WHICH THE CLAIM OR ACTION IS BASED. Sponsor, its officers, directors, employees, shareholders, promotion agencies, agents, successors, assigns, and service providers, are not responsible for any products or services offered on the participating vendor websites. TO THE FULLEST EXTENT ALLOWABLE BY LAW, SPONSOR AND ITS PROMOTION AGENCIES SPECIFICALLY DISCLAIM ANY REPRESENTATIONS OR WARRANTIES, EXPRESS OR IMPLIED, REGARDING THE PRODUCTS AND/OR SERVICES OFFERED ON ANY PARTNER WEBSITE, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE AND IMPLIED WARRANTIES ARISING FROM COURSE OF DEALING OR COURSE OF PERFORMANCE. Some states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you. Program Members agree to rely solely on the manufacturer's warranties, if any, for any products redeemed through this program.
1. Member agrees that: (i) any and all disputes, claims and causes of action arising out of or connected with the Program, shall be resolved individually, without resort to any form of class action, and exclusively by the United States District Court for the Western District of Tennessee or the appropriate Tennessee State Court located in Shelby County, Tennessee; (ii) any and all claims, judgments and awards shall be limited to actual out-of-pocket costs incurred, including costs associated with entering the Program but in no event attorneys' fees; and (iii) under no circumstances will Member be permitted to obtain awards for and Member hereby waives all rights to claim punitive, incidental and consequential damages and any other damages, other than for actual out-of-pocket expenses, and any and all rights to have damages multiplied or otherwise increased. All issues and questions concerning the construction, validity, interpretation and enforceability of these Terms and Conditions, or the rights and obligations of the Member and Sponsor in connection with the Program, shall be governed by, and construed in accordance with, the laws of the State of Tennessee, without giving effect to any choice of law or conflict of law rules (whether of the State of Tennessee or any other jurisdiction), which would cause the application of the laws of any jurisdiction other than the State of Tennessee.
2. Release: By participating in the Program, Member agrees to release and hold harmless Sponsor, Epsilon, and each of their parent, subsidiary, affiliate and related companies, and each of its and their respective officers, directors, employees, and agents (collectively the "Released Parties") from and against any losses, damages, rights, claim or cause of action of any kind arising, in whole or in part, directly or indirectly, out of participation in the Program or resulting directly or indirectly, from acceptance, possession, use, or misuse of any item given in connection with the Program, including without limitation personal injury, death, and/or property damage, as well as claims based on publicity rights, defamation, and/or invasion of privacy.
3. Sponsor reserves the right to modify any of the Terms and Conditions set forth herein, including, but not limited to the amount of Rewards associated with the purchases, the number of purchases through which Members may earn Rewards, the number of Rewards that may be redeemed through the Program, and any of the options made available to Members, at any time, with or without notice, even though these changes may affect an Member's ability to accrue or redeem Rewards.
4. Members are responsible for the payment of any and all taxes which may result from the Rewards received as part of the Program.
5. The terms of Sponsor's Privacy Policy, available at fedex.com, are incorporated herein by reference.
6. Sponsor reserves the right to remove from the Program any Member who engages in any fraudulent activity or uses the Program in a manner inconsistent with these Terms and Conditions or any federal, state, or local laws, statutes or ordinances or otherwise misuses the Program, in the sole discretion of Sponsor. In addition to discontinuance of participation privileges, Sponsor shall have the right to take appropriate administrative and/or legal action, including criminal prosecution, as it deems necessary in its sole discretion.
7. Sponsor reserves the right to remove from the Program any Member whose FedEx shipping account is not in good standing.
8. It is fraudulent for any individual or company to direct, encourage, or allow individuals to use a single Account for the purpose of accumulating Rewards.
9. FedEx will review Member eligibility on an ongoing basis. FedEx reserves the right to remove a Member from the Program. Membership in the program is at the sole discretion of FedEx.
10. Sponsor is not responsible for any incorrect or inaccurate information supplied by Member while participating in the Program.
11. All questions or disputes regarding eligibility for the Program, earning of Rewards, or Member's compliance with these Terms and Conditions will be resolved by Sponsor in its sole discretion.
12. These Terms and Conditions constitute the entire agreement between Sponsor and Member pertaining to the subject matter hereof and supersedes all prior or other arrangements, understandings, negotiations and discussions, whether oral or written. No waiver of any of the provisions of these Terms and Conditions shall be deemed or shall constitute a waiver of any other provisions hereof (whether or not similar), nor shall waiver constitute a continuing waiver unless otherwise expressly provided.
13. If any provision of these Terms and Conditions is found to be invalid or unenforceable by a court of competent jurisdiction, such provision shall be severed from the remainder of these Terms and Conditions, which will otherwise remain in full force and effect.
14. Member is responsible for ensuring the accuracy of Member's Account.