Frequently Asked Questions

  • Registering for FedEx Rewards
    • My friends want to sign up for FedEx Rewards. Is that possible?
      • Participation in My FedEx Rewards is by invitation only. Your friends can only register for the program if their FedEx account numbers has been invited to participate.

    • My colleague would like to be added as one of the contacts who can access My FedEx Rewards account. How can I add this colleague as a contact for the program?
      • It is recommended to have only one representative in your company for the FedEx Rewards program. This means that only one name can be registered per account. You can distribute the rewards earned from the FedEx Rewards program internally.

    • Can I add another FedEx account number to the FedEx Rewards program?
      • Each membership in the FedEx Rewards program can only be linked to one account number to accumulate points.

    • When will I know if my registration was successfully completed?
      • Immediately after you complete the registration process, you will be successfully logged into the rewards website. About a week after you complete registration, you will receive a welcome email to the FedEx Rewards program at the email address we have on file.

  • Managing your My FedEx Rewards Profile
    • How do I update my FedEx Rewards profile?
      • Now that you can sign into the rewards website with your FedEx.com username and password, you also have one profile to manage. To update your profile, please visit the "My Profile" section of the rewards website. Click on Edit and you will be directed to FedEx.com to update your profile information.

    • How is my FedEx Rewards profile information used?
      • FedEx Corporation understands the importance of protecting the privacy of fedex.com users. This information is used to market and improve the services that we and our subsidiaries offer, both to improve the content of fedex.com and FedEx Rewards and to contact you with promotions and news.

        View the FedEx privacy policy at the bottom of this page.

    • Why does an alert appear that says my account is suspended?
      • Your membership has been suspended due to the cash status of the account. For more details, contact FedEx Customer Service. View the Customer Help information (Write to FedEx) at the bottom of this page.

  • Earning My FedEx Rewards Points
    • How can I view my FedEx Rewards point history?
      • To view your point history, please visit the "My Account" section of the rewards website. There you will find a detailed history of points earned and redeemed.

    • Where can I see my transactions and reward redemptions?
      • To view details about your qualified transactions and point balance, please visit the "My Account" section of the rewards website. To view details about your reward redemptions, please visit the "Order History" section of the rewards website.

    • How do I earn points?
      • As a participant in the FedEx Rewards program, you earn points each time you complete an eligible shipment. Your points will start accruing once you have completed the registration process and received an email confirming enrollment.

        Points will not be awarded for transactions made prior to complete registration in the Program. Shipments billed to a third party or paid by any entity other than the shipping account number on the rewards profile will not be eligible to earn points.

        Please note that it is your responsibility to verify the accuracy of the points credited to your account. You can verify the points earned with eligible shipments to date by viewing the "My Account" section of the rewards website. If you believe there is an error, please contact FedEx Rewards Customer Service.

    • What are My FedEx Rewards exclusive offers?
      • Take advantage of FedEx Rewards exclusive offers when they are available. Make sure to activate your offer so that you can earn towards your goal. To see the offers available to you please view the "Offers" section of the rewards website.

        Exclusive offers are available for a limited time only and are subject to change and additional terms and conditions.

    • When do my points expire?
      • Points will expire 18 months after they were earned. They will expire the 1st day of every month based on the date of the transaction.

  • Redemption of My FedEx Rewards Points
    • Why can't I redeem my points? I have enough points for the item.
      • Your membership has been suspended due to the cash status of the account. For more details, contact FedEx Customer Service. View the Customer Help information (Write to FedEx) at the bottom of this page.

    • If I have a problem redeeming points for online merchandise, who can I contact?
    • How quickly will my points be deducted from my account when I redeem for a reward?
      • Points will be deducted immediately from your account once you have clicked "Submit" on the payment detail page. Please wait up to 24 hours until the transaction is reflected in your account.

    • Can I use points from multiple My FedEx Reward accounts to redeem?
      • No. The points have to be earned by the same member account that is redeeming the points.

    • How can I redeem my FedEx Rewards points?
      • To redeem your points, view the "Catalog" section of the rewards website. Browse the items in the catalog and select an item to redeem. If you have enough points for an item, then you can add the item to your shopping cart. Proceed to complete your transaction or continue viewing catalog items. Once you place your order, you will receive a confirmation via email. Items will be mailed to the address listed on the primary profile. If the address needs to be updated, please log into fedex.com and update your profile. Then log into the rewards website and complete your transaction. Once you complete your transaction, the point value will be automatically deducted from your points total.

    • How will the deduction of points appear on my account?
      • Please view the "My Account" section of the rewards website to see the point deductions.

    • Can I transfer my points to another account or redeem my points for cash?
      • Neither rewards nor points are transferable, and neither can be exchanged for cash.

  • Selecting Reward Item in Rewards Catalog
    • I am looking for a specific reward and after reviewing the categories I cannot find what I am looking for. Is there any way to search for a reward?
      • Use the search window on the rewards catalog page. The search box is located near the statement "Do you know what you are looking for?". Enter your search words into the box then click the magnifying glass icon to search.

    • Previously I saw a reward in the catalog that I really liked but now I'm not able to find it again. Is it possible to still order a reward item not in the catalog?
      • No. The catalog is regularly updated, and the items are based on remaining inventory. If the item is not in the catalog, then it is no longer in stock. We apologize if this causes an inconvenience.

    • Can a FedEx Rewards Customer Service agent help me place my rewards order?
      • No, members must place their order via the rewards website.

    • Why do some rewards show a limited number available?
      • Some rewards have limited existence. Reward orders are fulfilled in the order in which they are redeemed.

    • How do I look for rewards within a specific point range?
      • Use the filters on the left side of the reward catalog page to optimize your search.

  • Fulfillment and Shipping of My FedEx Reward Orders
    • Shipping and delivery questions
      • My order confirmation email has the wrong mailing address, how can I correct this?
        • Make sure your mailing address is correct on your fedex.com profile. To update your profile, please visit the "My Profile" section of the rewards website. Click on Edit and you will be directed to fedex.com to update your profile information.

          If your order has already been shipped, please email a Customer Service agent at fedexrewards.awardssupport@biwlatam.com.

      • How will my order be shipped?
        • Your order will be sent by FedEx or some other known mail service unless otherwise specified.

      • How do I track a shipped order?
        • You can track the status of the package by visiting the "Orders History" section of the website.

      • What do I do if my item does not arrive on the arrival date indicated?
        • Visit the Order History section of the rewards website for specific shipping details including a link to track your shipment. If you have any questions about your order, please email FedEx Rewards Customer Service at fedexrewards.awardssupport@biwlatam.com.

      • Can you ship to multiple addresses?
        • You can only ship to only one address, which is registered in your FedEx Rewards account.

      • Can items be wrapped as a gift?
        • No. We do not offer the gift wrap service.

      • Is it possible to change the shipping address once the reward order is placed?
        • If your order has been placed and the address on file is valid, the address cannot be changed after the order is submitted.

          If your order has been placed and the address on file is not valid, then the order will be canceled. You will receive an email confirming the order has been canceled. Then you will need to log into fedex.com and update your profile. Once that is complete, log into the rewards website and submit your reward order again.

      • Can you ship to postal boxes?
        • We cannot ship to any type of postal boxes. Reward items will be shipping to the address associated with the rewards profile.

      • Will all my items be sent at the same time?
        • Your items may be shipped separately. Delivery time is based on the shipping option selected during the order process. Once the item has been sent, you will receive a confirmation email. You can also track the status of the package by visiting the "Orders History" section of the website.

      • When will my order arrive?
        • Delivery times vary based on product(s) ordered. Your order will arrive within 30 days but will often be delivered sooner. You will receive an email when the order has been received and an email once the order has shipped.

      • I ordered three items and I only receive one of them. Where are the other two?
        • Your items may be shipped separately. Delivery time is based on the shipping option selected during the order process. Once the item has been sent, you will receive a confirmation email. You can also track the status of the package by visiting the "Orders History" section of the website.

    • Cancellations, Returns and Refunds
      • I received my reward order, but I no longer like it. Can I return it?
        • We want our customers 100% satisfied with their reward order. Therefore, we will gladly accept returns for any merchandise reward item provided it is returned within 30 days of receipt, and we will fully refund the value of the award. We will also pay for the return shipping for any returns due to damage, defect or order processing error. Simply said, if something’s wrong, we’ll do everything we can to make it right. We regret that we can’t accept returns for major appliances, event tickets, travel awards, vouchers, special orders or awards delivered electronically (downloaded) such as e-books, music, movies, and software.

          Please email FedEx Rewards Customer Service at fedexrewards.awardssupport@biwlatam.com.

      • Can I cancel my reward order?
        • If you wish to cancel your order please email FedEx Rewards Customer Service. as soon as possible. They may be able to cancel the order but this is not guaranteed.

      • What is the return policy?
        • We want our customers 100% satisfied with their reward order. Therefore, we will gladly accept returns for any merchandise reward item provided it is returned within 30 days of receipt, and we will fully refund the value of the award. We will also pay for the return shipping for any returns due to damage, defect or order processing error. Simply said, if something’s wrong, we’ll do everything we can to make it right. We regret that we can’t accept returns for major appliances, event tickets, travel awards, vouchers, special orders or awards delivered electronically (downloaded) such as e-books, music, movies, and software.

          Please email FedEx Rewards Customer Service at fedexrewards.awardssupport@biwlatam.com.

      • I received my reward order, but it is damaged/defective. Can I return it?
        • Items should be inspected thoroughly at the time of delivery. If you are not satisfied, refuse the item before signing the delivery receipt and be sure to report any defects or damage to the delivery agent. Damaged items should also be reported to FedEx Rewards Cusotmer Service within 3 days of receipt.

          Please email FedEx Rewards Customer Service at fedexrewards.awardssupport@biwlatam.com.

  • FedEx Rewards Customer Service
    • What are the hours of operation of the FedEx Rewards Customer Service team?
      • The FedEx Rewards Customer Service team is available from 9:00 AM – 6:00 PM EST, Monday through Friday except for holidays*. Any request received outside those hours will be answered the next business day.

        *Holiday Schedule:

        New Year’s Eve

        Closes at 5 pm EST

        Labor Day (US)

        Closed

        New Year’s Day

        Closed

        Thanksgiving Day (US)

        Closed

        Memorial Day (US)

        Closed

        Christmas Eve

        Closes at 5 pm EST

        Independence Day (US)

        Closed

        Christmas Day

        Closed

    • How do I contact the FedEx Rewards Customer Service team?

Do you need more information about the FedEx Rewards Program?

Contact the FedEx Rewards Customer Service team from 9:00 AM to 6:00 PM EST Monday through Friday. 

CONTACT US




The My FedEx Rewards program may be modified or terminated at any time without notice. My FedEx Rewards points are available for qualifying shipments and certain exclusions apply. For more information and a complete list of eligible products and services, please read the My FedEx Rewards Terms and Conditions.

Please contact My FedEx Rewards Customer Service.